A secrecy case has been faced by Miami, Florida-centered CarePlus Health Policies where some plan contributors’ PHI were wrongly communicated to other plan contributors.
Benefits statement descriptions were dispatched to its plan contributors on January 9 and January 16, 2018, though on January 17, CarePlus noted that a few of the reports had been dispatched to the wrong receivers.
The Explanation of Benefits reports included particulars such as names, CarePlus health plan identities, CarePlus identification numbers, the services that had been supplied, providers of services, dates of service, and addresses. Extremely confidential data like financial information and Social Security numbers were not incorporated in the Explanation of Benefits reports. CarePlus hasn’t gotten any statements to indicate any of the revealed Protected Health Information has been abused.
The mismailing case has been checked by CarePlus and changes have been made to avoid any analogous secrecy cases from occurring in future. CarePlus states the mismailing case occurred as a consequence of a sequence of printing and programming errors. Break announcement letters are now dispatched to all people impacted by the break to make them conscious of the unintentional revelation of their PHI.
The case has not yet been published on the Division of Health and Human Services’ OCR data break online portal, even though WFLA has informed that occurrence impacts about 11,200 plan subscribers.
This is the 2nd mailing error case to be informed by CarePlus Health Plans during the past 3 years. In September 2015, CarePlus disclosed that above 1,400 of its plan contributors had been distressed due to a mailing error that saw 2 Explanation of Benefits reports erroneously put in envelopes – the right Explanation of Benefits report as well as the report of a different plan contributor.