Dixons Carphone Data Breach Affects 10 Million Customers

August 4, 2018


Dixons Carphone’s 2017 data breach was worse than originally projected.

In a statement on Monday, Dixons Carphone, one of the biggest consumer electronics as well as telecommunication vendors in Europe, confessed that the breach affected about 10 million clients, up from an original assessment of 1.2 million people the firm confessed back in June.

The firm, which has been probing the hack since it was disclosed in June this year, said the probe is almost finished and now there is proof that some of the data might have been transferred from its systems.

The Carphone Warehouse and Currys PC World proprietor said the hackers might have accessed private information of its affected clients including their names, addresses, and electronic mail addresses the previous year.

The hackers also got access to 5.9 million payments cards used at Dixons Travel and Currys PC World, however, practically all of those cards were safeguarded by the chip-and-pin system.

Nevertheless, Dixons Carphone ensured its clients that no bank details, including pin codes, card confirmation values and verification data used to make buys, were taken and that there is no proof any scam had resulted from the safety breach.

The firm said it has now taken action to close off the illegal access and has “no proof it is continuing.”

Dixons states it has put in place new safety measures to protect its client data and is working with specialists to avoid any future meddling.


Dixons said, “We continue to make improvements and investments at the pace to our safety atmosphere through improved controls, checking, and testing.”


This is the second time in three years Dixons Carphone has become the sufferer of a main cyberattack. In 2015, a data breach hit about 3 million clients, for which the firm was penalized £400,000 earlier this year.