Phone recording is a process which is extensively used by organizations and businesses throughout the world. It’s a valued means and one which will continue to be utilized for many years to come. However, there are rules that companies must be conscious of, regarding the recording of phones.
One set of laws which needs to be considered by any organization or business that records phone calls is the GDPR which comes into effect on 25 May 2018. Non-conformity with GDPR can prove expensive because it can lead to a penalty of up to £20 million or 4% of the yearly transaction, whichever amount is higher.
Is the Person Conscious he is Being Taped?
Among the most important matters, about abiding by GDPR, is whether persons are conscious they are being taped. To abide by rules, they should be conscious and to have given their approval for a taping to be made.
Is the Taping Stored Effectively and Securely?
GDPR requires that private data must be saved and handled in a way which implies it’s safe and can be easily retrieved if appeals are made by the person, or by related third-parties. This implies that any company which tapes calls must pay attention to the method they are saved.
GDPR and Lawful Interest
Approval is not the only lawful requirement because there might be a valid (legal) motive for taping a phone call because of genuine interest. For instance, if somebody is calling emergency facilities then the call might be taped in the interests of security. Moreover, taping of phone calls is compulsory in some trading sectors and business. The entitlement, protected by the Data Protection Act (DPA), to request a copy any taping involving you is upheld with GDPR.
Can the Taping be Erased if Requested?
One vital feature of the GDPR is the entitlement to be forgotten. This pertains to when a person appeals that data held concerning him is erased. If there’s no related reason for a business or company to carry on processing the info, they must abide by the request for removal. This means that companies should consider methods by which they can erase taped calls when required.