Manufacturer of Oxygen Equipment Reports Data Theft Occurrence Possibly Impacted 30,000

April 28, 2018


Inogen, a producer of moveable oxygen concentrators, has found that an illegal person has obtained the identifications of workers and has utilized them to access the staff member’s electronic mail account.

Phishing and other identifications theft occurrences are usual in the healthcare industry, even though what makes this occurrence extraordinary is the number of people impacted by the attack. The compromised electronic mail account included the personal information of roughly 30,000 people who had earlier been supplied with oxygen supply appliances.

The variety of information possibly seen and obtained by the hacker include name, Medicare ID number, sorts of equipment provided, date of death, date of birth, electronic mail address, address, telephone number, and health insurance details. Medical histories, payment card details, and Social Security numbers were not accessed.

Also noteworthy is the period of time it took to identify the breach. Inogen informs that access to the electronic mail account was first obtained on January 2, 2018 and went on until March 14. Forensic detectives were hired to decide precisely how the breach occurred, its range, and the number of patients affected. The forensics company expressed the account was accessed as well as based on the IP address that accessed the account, the culprit was situated in a foreign country.

Although stolen particulars were used in the attack, it is still uncertain precisely how those identifications were downloaded. While phishing is a probability, the identifications might also have been taken by other ways, such as a man-in-the-middle hack.

As it is possible that insurance information to be abused by the hacker, Inogen has presented credit checking facilities to affected people and they will be protected by an insurance repayment policy. Although that policy will recover losses in the case of insurance information abuse, Inogen has remarked that the policy might not contain expenditures linked to the abuse of data.

Inogen should comply with Health Insurance Portability and Accountability Act Rules and has made the safety breach known to the Division of Health and Human Services’ OCR. Affected people have been warned by mail and related state attorneys general have been issued a data breach brief.

Security has been improved in the aftermath of the attack, which includes the usage of two-factor verification. If an unknown appliance is used to log onto an account, a second type of verification will be required before access to the account is provided. In addition to this, all passwords have been changed, additional electronic tools deployed to get rid of illegal access, and worker training has been strengthened.